Shipping policy
A.I. Stone Shipping Policy
Thank you for choosing A.I. Stone for your men's fashion needs. Below, you'll find detailed information about our shipping procedures:
Standard Processing Times:
- Domestic Orders: We aim to dispatch orders within a day or two. However, our official policy is that orders are processed and shipped within 3-5 business days under normal circumstances. This timeframe excludes weekends, public holidays, and Jewish holidays.
Peak Periods:
- During high-demand periods such as new product launches, sales events, and the Yomtov season, processing times may be longer than usual. We appreciate your patience and recommend placing orders well in advance during these times.
International Shipping:
- International orders may be subject to local duty, customs, and taxes, which are the responsibility of the customer. A.I. Stone does not cover these additional charges. Please be aware that international shipments can face delays due to customs, which are beyond our control.
Proper Shipping Information:
- Kindly supply us with the accurate address and shipping details. We cannot assume liability for any errors in the provided shipping address.
Returns and Exchanges:
- A.I. Stone does not offer free return shipping. Customers must bear the costs of shipping items back for returns or exchanges.
Our team is dedicated to ensuring your orders are processed as swiftly as possible. Should you have any questions or need further assistance, please reach out to our customer service team.
